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Photo Slideshow Software - DVD Slide Show, Photo to DVD, Flash Slideshow

Technical resource center for CD/DVD burning, background music related problems

Questions about order and software registration:

If you meet with any question about product delivery, product key, register, backup or update the program, please go to "Product key" page and read the Important Tips carefully to figure out whether there are relevant answers you need. If you still have relevant question or problem, please email us.

Why does DVD Photo Slideshow Professional not start up on my computer?

If DVD Photo Slideshow Professional can not start up on your computer, please download and install it's another version from http://www.dvd-photo-slideshow.com/another-version/dps_install_a.exe to have a try.

Are you experiencing background music problems? Please read the following:

  1. Please make sure DirectX Runtime is installed.
    DirectX9.0 is recommended. Please download DirectX from:
    http://www.microsoft.com/directx

  2. If you encounter a problem with Album Theme, please download and install Flash Player version 9.0 from the following link.
    http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb&sliceId=2

  3. If you want to add Windows Media Format (wma, asf, asx) files you need to install the following add-on:
    http://www.dvd-photo-slideshow.com/wmfdist95.exe

  4. If your problem persists, please make sure you have installed SP2 for Windows XP systems or SP4 for Windows 2000 systems.

  5. If you need to add DRM protected music to your slideshow, please use TuneClone Audio Converter to convert M4P files to MP3.

If the CD/DVD burner is not recognized or you get an error while burning DVD/CD discs, please read the following:

  1. Please make sure you are running the latest version. Otherwise, please download and install the latest version by clicking the program download link1 or the program download link2.

  2. Please do not save the original photos on the burned CD or DVD disc. In the Burn Disc window, please uncheck the "Save original image file on disc" option.

  3. Please make sure there is enough free space on the hard drive which the temporary folder of the program is located. Normally, the temp folder is on Drive C. You can see the location of temp folder in Options window by clicking View->Options menu.

  4. If your problem persists, please change the burning engine and/or burning engine driver mode to have a try. You can do this on the Burn Disc window and select the "DVD/CD Recorder Options" tab. In this tab window, please change the burning engine from "Socusoft Burning Engine" to "Integrated Burning Engine" or vice versa.

  5. If the problem persists, please email us with the program log file named dps.log or dps in the program temporary folder. You can find the location of temp folder by choosing View>Options menu.

Output files (MPEG, MP4, FLV) could not play back normally on your PC? Please read the following:

  1. You need to install the QuickTime Player to support QuickTime (MOV, QT) files play back.
    http://www.apple.com/quicktime/download/

  2. Some Codec you need to access your media: such as Divx, Xvid, Mp4, etc:
    Divx Codec : http://www.divx.com/divx
    Ffdshow Codec: http://www.free-codecs.com/download/FFDShow.htm

  3. A collection of codecs and related tools are listed below:
    K-Lite Codec Pack : http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
    Codec Pack All in One : http://www.free-codecs.com/download/Codec_Pack_All_in_1.htm
  4. Please try Clone2go Video Converter from http://www.clone2go.com to convert the video files to MP4 or MPEG-2 files first so they could be added to DVD Photo Slideshow Professional, Movie DVD Maker or DVD Burning Xpress.

How do I get more information to resolve my trouble?

You can get more support information from http://www.socusoft.com/support.php

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