Technique resource center for CD/DVD burning, background music related problems
Questions about order and software registration:
If you meet with any question about product delivery, product key, register, backup or update the program, please go to "Product key" page and read the Important Tips carefully to figure out whether there are relevant answers you need. If you still have relevant question or problem, please email us.
Why does DVD Photo Slideshow Professional not start up on my computer?
If DVD Photo Slideshow Professional can not start up on your computer, please download and install it's another version from http://www.dvd-photo-slideshow.com/another-version/dps_install_a.exe to have a try.
Got background music problems? Please read the following:
- Please make sure DirectX Runtime is installed.
DirectX9.0 is recommended. Please download DirectX from:
http://www.microsoft.com/directx
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If you meet problem with Album Theme, please download and install Flash Player version 9.0 from the following link.
http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb&sliceId=2
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If you want to add Windows Media Format(wma, asf, asx) files you need to install the following add-on.
http://www.dvd-photo-slideshow.com/wmfdist95.exe
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If your problem persists, please make sure you have installed SP2 for Windows XP system or SP4 for Windows 2000 system.
CD/DVD burner is not recognized or get error while burning DVD/CD discs? Please read the following:
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Please make sure you are running the latest version. Otherwise, please
download and install the latest version by clicking
the program download link.
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If this is not your case, please do not save the original photos on the burned
CD or DVD disc to have a try. In the Burn Disc window, please uncheck the "Save
original image file on disc" option.
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Please change the temporary folder from the Options window by clicking View->Options menu.
In this Options window, please delete all temporary files by clicking the "Remove All Temporary Folder" button
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If your problem persists, please change the burning engine and/or burning engine driver mode to have a try.
You can do this on the Burn Disc window and select the "DVD/CD Recorder Options" tab.
In this tab window, please select the "Using internal burning engine" option and change the burning engine from
"Socusoft Burning Engine" to "Integrated Burning Engine" or vice versa. Please also select the ASPI Driver as the Driver Mode. You may refer to the following screenshot.
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If the program still cannot recognize your DVD or CD writer and you are running DVD Photo Slideshow on Windows NT/2000/XP,
please download WnAspi32.Dll and save it to the set up folder of DVD Photo Slideshow.
Normally it is on the folder of C:\Program Files\ DVD Photo Slideshow which is assigned in one of the setup steps.
- If your problem persists, please email us with the program log file named dps.log on the program setup folder.
Output files (MPEG, MP4, FLV) could not playback normally on your PC? Please read the following:
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You need to install the QuickTime Player to support QuickTime(MOV, QT) files playback.
http://www.apple.com/quicktime/download/
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Some Codec you need to access your media: such as Divx, Xvid, Mp4, etc:
Divx Codec : http://www.divx.com/divx
Ffdshow Codec: http://www.free-codecs.com/download/FFDShow.htm
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A collection of codecs and related tools are listed below:
K-Lite Codec Pack : http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
Codec Pack All in One : http://www.free-codecs.com/download/Codec_Pack_All_in_1.htm
How do I get more information to resolve my trouble?
You can get more support information from http://www.socusoft.com/support.php